U.S. RETURNS & EXCHANGES POLICY
At Bee Gracie, we want you to feel confident and happy with every purchase. If something isn't quite right, we're happy to assist with a return or exchange.
Please review our policy below before submitting your request.
U.S. Shipping
Complimentary standard shipping is available on orders of $175 or more.
Orders under $175 are subject to a flat $9.99 standard shipping fee.
Original shipping charges are non-refundable.
Exchanges
Exchange Window
Exchange requests may be submitted within 30 calendar days of delivery.
To be eligible for an exchange, items must be unworn, unwashed, in their original condition, with all original tags attached and, when applicable, in their original packaging.
Size Exchanges
Need a different size? We're happy to help.
Orders of $175 or more: Your first size exchange is complimentary. Bee Gracie will cover the return shipping of the original item and standard shipping of your replacement size.
Orders under $175: Your first size exchange is subject to a flat $9.99 exchange shipping fee. Bee Gracie will cover the remaining shipping costs associated with returning the original item and sending your replacement.
Complimentary or flat-rate size exchanges are limited to one size exchange per order and apply only to exchanging the same item for a different size.
Any additional exchanges will be subject to applicable shipping charges.
Replacement items are subject to availability. Your replacement will be shipped once the original item has been received, inspected, and approved by Bee Gracie.
Color, Print, Style or Product Changes
If you would like to change the color, print, style, or product, the request will be processed as a return rather than a size exchange.
Once your return is approved, you may choose store credit for the amount originally paid for the returned merchandise and use it toward a new purchase.
Shipping charges are not included in store credit.
Exchange Shipping Window
Once your exchange is approved and a return label is issued, the item must be shipped within 7 calendar days. If the item is not shipped within this period, the exchange request may be canceled.
Returns
Return Window
Returns may be requested within 30 calendar days of delivery.
To qualify for a return, merchandise must be:
- Unworn and unwashed
- Free from signs of wear, stains, odors, or damage
- With all original tags attached
- In its original condition and packaging
Bee Gracie reserves the right to decline returns that do not meet these requirements.
Return Shipping
For returns made for a refund or store credit, return shipping costs are the customer's responsibility, regardless of the original order value.
If Bee Gracie provides a prepaid return label, the cost of the return label will be deducted from your refund or store credit.
Original shipping charges are non-refundable.
Please note that complimentary return shipping applies only to the first qualifying size exchange on orders of $175 or more. It does not apply to returns for a refund or store credit.
Refunds
Once your return arrives at our distribution center, please allow up to 5 business days for inspection and processing.
Once approved, your refund will be issued to the original payment method for the amount paid for the returned merchandise, less any applicable return shipping charges.
Original shipping charges are non-refundable. Please allow additional processing time for the refund to appear on your account depending on your bank or card issuer.
Sale & Final Sale Items
For eligible sale items, any refund, exchange, or store credit will reflect the actual amount paid at the time of purchase, regardless of any subsequent price changes.
Items clearly marked Final Sale are not eligible for return, exchange, or store credit, except in the case of a defective or incorrect item or where otherwise required by applicable law.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact our Customer Service team as soon as possible.
In these cases, Bee Gracie will cover all associated return and replacement shipping costs.
Please do not send the item back before contacting us so that our team can provide the appropriate instructions.
Gifts
Gift exchanges require proof of purchase, such as the original order number or receipt.
Eligible gift returns will be issued as Bee Gracie store credit. Refunds cannot be issued directly to the gift recipient.
Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.
How to Request a Return or Exchange
Submit your request through the Bee Gracie Returns & Exchanges Portal using your order number and the email address associated with your purchase.
Only one active return or exchange request per order may be processed at a time.
Customer Service
Email: contato@beegracie.com.br
Phone: 669-2479437
Hours: Monday-Friday, 9:00 AM-6:30 PM
Shipping at a Glance
Orders under $175
- $9.99 standard shipping
- $9.99 first size exchange
- Returns: customer pays return shipping
Orders $175+
- Complimentary standard shipping
- Complimentary first size exchange
- Returns: customer pays return shipping
Defective or incorrect items
Bee Gracie covers all shipping costs.